Route 142 E, Dahlgren, Illinois 62828

Error Codes

The information below applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Windows 2000

MORE INFORMATION

Occasionally you may run into a problem when trying to connect to Hamilton County Communications. Windows will often provide an error code when this happens. You can find solutions to the following problems in the list below, on the pages that follow.

Error Codes


Error 602: Port Already Open
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This error occurs when you try to connect, before you can even hear the modem dial. It indicates that another application is using the port on which your modem is installed. Power cycling the machine may resolve this problem. If you still have this error, disable any communication programs that may use the com port, such as fax or voice mail software. If you still get the error, follow the steps listed here to remove and recreate the TAPI initialization file and removal and reinstallation of your modem. (If necessary)

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

Disabling Other Communications Equipment

  1. Right Click on the Start Button and select Open.
  2. Double Click on Programs
  3. Double Click on Startup
  4. Move any communications programs to another folder or delete them. (Note: Deleting an item from the Startup menu does not delete the program, it simply removes it from the list of programs to run at Windows startup. You should still have a program group for the program (in the Start menu) and you can start it from there, or you can simply move it from the Startup group to your desktop, and start the program from there.)
  5. Restart your PC and try the connection after the machine has rebooted.

How to Reset the TAPI Initialization File

  1. Click on Start | Find | Files & Folders
  2. In the field labeled Named, type telephon.ini and make sure that C:\ is in the Look In field.
  3. Click Find Now
  4. In the Search Results section, right click on the file named telephon.ini and select Rename from the menu that appears. Name the file telephon.old.
  5. Click New Search.
  6. In the Named field, enter tapiini.exe and make sure that C:\ is in the Look In field.
  7. Click Find Now.
  8. Double click the file tapiini.exe in the Search Results section.
  9. Close the Find window by clicking on the small "x" in the upper right corner of the window.
  10. Restart your PC and try the connection after the machine has rebooted.

Removing and Reinstalling Your Modem

Occasionally you may have problems with your modem that can only be solved by removing and reinstalling the software that tells your modem how to work. (This software is known as a device driver) To complete these steps, you will need to have the disk that came with your modem.

NOTE: If you have any other communications software on your computer, you will need to reconfigure it after you perform these steps.

  1. Click on the Start button.
  2. Choose Settings, then Control Panel.
  3. Double click on the Modems icon. This will open the Modem Properties window, and you should see your modem listed in the white window. Write down the modem exactly as it appears in the window.
  4. Click on the Diagnostics tab.
  5. Write down the COM port that your modem is on.
  6. Click on the General tab.

If you see more than one modem listed, you may have the wrong modem in your Dial Up Networking Connection. To check, go back to your desktop and double click on My Computer, then double click on Dial Up Networking. Right click on the Hamilton County Communications icon, and select Properties. Select the proper modem in the Connect Using drop down box. If this does not fix the problem, or if you only have one modem listed, continue with the following steps.

  1. Click on your modem to select (highlight) it.
  2. Click on the Remove button. The modem should vanish from the list.
  3. Click on the Add button to begin reinstalling your modem. A window will appear that says "Windows will now attempt to detect your modem."
  4. Check the box labeled "Do not detect my modem, I will select it from a list." Click Next.
  5. Select Standard Modem Types on the left, and choose the Standard Modem that corresponds to your modem type on the right. If you have a 56k modem, make sure that you select the proper type of modem (v.90 or K56Flex). Click Next.
  6. Windows will ask you which port that the modem should be installed on. Choose the port that you wrote down in step 5.
  7. Click Next.
  8. Click on Finish.

Error 629: The Port Was Disconnected by the Remote Computer Back to the top

This is an error associated with Dial Up Networking and can be caused by an incorrect setting in your modem or DUN connection, or it may be a result of damaged software or hardware. The steps for fixing this problem are to cycle the computer's power, check your user ID and password, disabling the 56k functionality of your modem, and removing and reinstalling Dial Up Networking on your PC.

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

Check Your User ID and Password

This problem is often caused when a user ID or password is entered incorrectly.

  1. Double click on My Computer, and then double click on Dial Up Networking.
  2. Double click on the Hamilton County Communications connection.
  3. Enter your user ID and password in the fields provided. Make sure that you only use lowercase letters for your user ID, and remember that your password is case-sensitive. If your connection tries to connect automatically, click on cancel, then click on Connections in the Dial Up Networking menu bar.
  4. Select Settings.
  5. Make sure that there is a check in the box labeled "Prompt for information before dialing."
  6. Click OK.
  7. Click on Connect to retry the connection.

Disabling 56k Functionality

If your phone lines are of a mediocre quality, it may be necessary to disable the 56k functionality of your modem. This will slow down the modem's speed, but you will have a more stable connection to Hamilton County Communications. To do this, you need to first identify the modem, then add and extra setting to the modem. Follow these steps to disable 56k functionality.

Identifying the Modem

  1. Disconnect any active connections.
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Click the Diagnostics tab.
  4. Select the COM port on which your modem is installed and click on More Information.

In the large white box you should find the name of the modem's manufacturer. Modems made by US Robotics, LT Winmodem, or PCTel should be easily identifiable. If you have a Rockwell modem, the listing for ATI3 should be in the form 2.x.xxx.x ; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx. A 56k Cirrus Logic modem would have something in the form of CL-MD-56xx.

Adding the Extra Setting

  1. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  2. Highlight your modem and select Properties.
  3. Select the Connection tab.
  4. Click the Advanced button in the lower right corner.
  5. Type the following in the field titled Extra Settings:
    • US Robotics: s32=98 OR s32=66 OR s32=0s109=0
    • LT Winmodems: s38=0 OR s38-0-v90=0
    • PCTel Modems: n0s37=12
    • Rockwell Modems: +ms=v34 OR +ms=11,0
    • Cirrus Logic modems: AT+MS=V34B,1,300,0 OR AT+MS=X22,1,300,0
  6. Click OK twice, then click Close and retry the connection.

Uninstalling and Reinstalling Dial Up Networking

Important Notice: These instructions assume that you are using a modem to connect to Hamilton County Communications from a standalone computer. If your computer is on a LAN (local area network) please contact your Network Administrator before attempting this procedure. You will need to have your Windows CD or have the installation files on your hard drive.

To begin this procedure, close any dial up connections on your computer. You should also close any programs that are running.

  1. Click on the Start button.
  2. Select Settings | Control Panel
  3. Double click on the Network icon. You will see a list of network components installed on your machine. Since any one of these components may cause the problem, we are going to remove all of them and reinstall them.
  4. Highlight the first component in the list, and click on Remove.
  5. Repeat this for all of the components in the list.
  6. Click OK to exit the Network Properties window.
  7. If you are asked to restart the system, click No. You should be in the Control Panel.
  8. Double click on Add/Remove Programs.
  9. Select the Windows Setup tab.
  10. Double click on the Communications option in the large white box.
  11. Uncheck Dial Up Networking. If Windows prompts with a message about Dial Up Networking being required by other components, click Yes. Then click OK.
  12. Click Apply from the Windows Setup tab.
  13. Double click on Communications again.
  14. Recheck the box next to Dial Up Networking.
  15. Click OK.
  16. Click OK at the Windows Setup tab.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in "Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

You may be prompted to enter a computer name and workgroup name. If this is the case, click OK. The Network Identification window should appear. In the Computer Name box, enter your last name. In the workgroup box, type workgroup. Click Close. The copy process should continue.

When the computer finishes copying the files, you should get a message stating that System Settings have changed. If you get a request to restart the system, click No. You should be at the Control Panel. Double click on the Network icon. some of the components should have returned to the Installed Network Components window. You may have several components listed, depending on the version of Windows that you are using. We must have the following 3 components: Client for Microsoft Networks, Dial-Up Adapter, and TCP/IP.

If TCP/IP is not listed, we need to add it.

  1. Click on Add.
  2. Double click on Protocol
  3. Highlight Microsoft in the left pane.
  4. Double click on TCP/IP in the right hand pane to add it.

If the Client for Microsoft Networks is not listed:

  1. Click on Add
  2. Double click on Client
  3. Highlight Microsoft in the left pane.
  4. Double click on Client for Microsoft Networks in the right pane to add it.

You should have all of the components now. Next we need to make sure that TCP/IP is properly configured.

  1. Select TCP/IP (or TCP/IP>Dial Up Adapter) and click Properties.
  2. If you are given a warning about changing the properties, click OK.
  3. On the IP Address tab, select "Obtain an IP address automatically".
  4. On the WINS tab, select Disable.
  5. On the Gateway tab, remove any installed gateways.
  6. On the DNS Configuration tab, select Disable.
  7. Click OK.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in "Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

Finally, you will be prompted to restart your computer. Select OK or Yes to restart. If, during the restart, you are prompted for a user name and password, type in your last name in all lowercase letters and leave the password field blank. If asked to confirm your new password, click OK.

Now you must recreate the Hamilton County Communications Dial Up Networking Connection

Creating the Hamilton County Communications Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Double click the Make New Connection Icon.
  4. Enter Hamilton County Communications as the name of the connection.
  5. Make sure that your modem is selected in the drop-down menu.
  6. Click Next.
  7. Enter your Hamilton County Communications access number and click Next.
  8. Click Finish.

Configuring the Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon and select Properties.
  4. Click on the Server Types tab.
  5. The "Type of Dial Up Server" should be "PPP: Windows 95, Internet, Windows NT" or something similar. The key part is the PPP.
  6. In the Advanced Options section, only the Enable Software Compression should be checked.
  7. In the Allowed Network Protocols section, only the box for TCP/IP should be checked.
  8. Click on the TCP/IP Settings button.
  9. Select Server Assigned IP Address in the first section.
  10. Select Server Assigned name server addresses in the second section.
  11. The two check boxes Use IP Header Compression and Use default Gateway on remote network at the bottom should be checked

Error 630: Port Disconnected Due to Hardware Failure

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This error indicates a communications problem between Windows and your modem. To troubleshoot this error, we will first attempt to power cycle the computer. If that fails, we will remove and reinstall the modem drivers.

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

Removing and Reinstalling Your Modem

Occasionally you may have problems with your modem that can only be solved by removing and reinstalling the software that tells your modem how to work. (This software is known as a device driver) To complete these steps, you will need to have the disk that came with your modem.

NOTE:

If you have any other communications software on your computer, you will need to reconfigure it after you perform these steps.

  1. Click on the Start button.
  2. Choose Settings, then Control Panel.
  3. Double click on the Modems icon. This will open the Modem Properties window, and you should see your modem listed in the white window. Write down the modem exactly as it appears in the window.
  4. Click on the Diagnostics tab.
  5. Write down the COM port that your modem is on.
  6. Click on the General tab.

If you see more than one modem listed, you may have the wrong modem in your Dial Up Networking Connection. To check, go back to your desktop and double click on My Computer, then double click on Dial Up Networking. Right click on the Hamilton County Communications icon, and select Properties. Select the proper modem in the Connect Using drop down box. If this does not fix the problem, or if you only have one modem listed, continue with the following steps.

  1. Click on your modem to select (highlight) it.
  2. Click on the Remove button. The modem should vanish from the list.
  3. Click on the Add button to begin reinstalling your modem. A window will appear that says "Windows will now attempt to detect your modem."
  4. Check the box labeled "Do not detect my modem, I will select it from a list." Click Next.
  5. Select Standard Modem Types on the left, and choose the Standard Modem that corresponds to your modem type on the right. If you have a 56k modem, make sure that you select the proper type of modem (v.90 or K56Flex). Click Next.
  6. Windows will ask you which port that the modem should be installed on. Choose the port that you wrote down in step 5.
  7. Click Next.
  8. Click on Finish.

Error 645: Internal Authentication Error

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This is an error that can have several causes. Other programs on your system may be causing conflicts; you may have a generic error in Dial Up Networking, which is caused by problems in the Password List; or your Dial Up Networking installation may be corrupt. We will discuss several possible solutions.

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

How to Configure Windows Network Components

Important Notice:

These instructions assume that you are using a modem to connect to Hamilton County Communications from a standalone computer. If your computer is on a LAN (local area network) please contact your Network Administrator before attempting this procedure. You will need to have your Windows CD or have the installation files on your hard drive.

  1. Click on the Start button, then select Settings | Control Panel.
  2. Double click on the Network icon.
  3. You must have these components installed (Listed in the white box): Client for Microsoft Networks, Dial-Up Adapter, and TCP/IP.

If TCP/IP is not listed, we need to add it.

  1. Click on Add.
  2. Double click on Protocol
  3. Highlight Microsoft in the left pane.
  4. Double click on TCP/IP in the right hand pane to add it.

If the Client for Microsoft Networks is not listed:

  1. Click on Add
  2. Double click on Client
  3. Highlight Microsoft in the left pane.
  4. Double click on Client for Microsoft Networks in the right pane to add it.

You should have all of the components now. Next we need to make sure that TCP/IP is properly configured.

  1. Select TCP/IP (or TCP/IP>Dial Up Adapter) and click Properties.
  2. If you are given a warning about changing the properties, click OK.
  3. On the IP Address tab, select "Obtain an IP address automatically".
  4. On the WINS tab, select Disable.
  5. On the Gateway tab, remove any installed gateways.
  6. On the DNS Configuration tab, select Disable.
  7. Click OK.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in " Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

Finally, you will be prompted to restart your computer. Select OK or Yes to restart. If, during the restart, you are prompted for a user name and password, type in your last name in all lowercase letters and leave the password field blank. If asked to confirm your new password, click OK .

Removing the Windows Password List

Windows keeps a list of passwords for the users on the system. Occasionally, this list becomes corrupted, and needs to be replaced. To do so, follow these steps.

  1. Click on the Start button, then select Find | Files or Folders.
  2. In the field labeled Named, type *.pwl, then click Find Now.
  3. When the Find program is finished (the magnifying glass will stop moving), click on the Edit menu, then choose Select All. Press the Delete key on your keyboard. These files are not too important, but it is recommended that you do not empty your recycle bin until the program is working properly and you have rebooted your machine.
  4. Once you have deleted all of the .pwl files, shut your system down completely and wait about 15-30 seconds, then restart your system.
  5. You may be prompted for your username and password while Windows boots. If so, enter the first 8 characters of your last name, all in lowercase letters. Leave the password field blank and click OK. If you are prompted to confirm your new password, click OK (leaving the new password field blank).
  6. Try to connect to Hamilton County Communications.

Uninstalling and Reinstalling Dial Up Networking

***Important Notice:***

These instructions assume that you are using a modem to connect to Hamilton County Communications from a standalone computer. If your computer is on a LAN (local area network) please contact your Network Administrator before attempting this procedure. You will need to have your Windows CD or have the installation files on your hard drive.

To begin this procedure, close any dial up connections on your computer. You should also close any programs that are running.

  1. Click on the Start button.
  2. Select Settings | Control Panel
  3. Double click on the Network icon. You will see a list of network components installed on your machine. Since any one of these components may cause the problem, we are going to remove all of them and reinstall them.
  4. Highlight the first component in the list, and click on Remove.
  5. Repeat this for all of the components in the list.
  6. Click OK to exit the Network Properties window.
  7. If you are asked to restart the system, click No. You should be in the Control Panel.
  8. Double click on Add/Remove Programs.
  9. Select the Windows Setup tab.
  10. Double click on the Communications option in the large white box.
  11. Uncheck Dial Up Networking. If Windows prompts with a message about Dial Up Networking being required by other components, click Yes. Then click OK.
  12. Click Apply from the Windows Setup tab.
  13. Double click on Communications again.
  14. Recheck the box next to Dial Up Networking.
  15. Click OK.
  16. Click OK at the Windows Setup tab.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in "Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

You may be prompted to enter a computer name and workgroup name. If this is the case, click OK. The Network Identification window should appear. In the Computer Name box, enter your last name. In the workgroup box, type workgroup. Click Close. The copy process should continue.

When the computer finishes copying the files, you should get a message stating that System Settings have changed. If you get a request to restart the system, click No. You should be at the Control Panel. Double click on the Network icon. Some of the components should have returned to the Installed Network Components window. You may have several components listed, depending on the version of Windows that you are using. We must have the following 3 components: Client for Microsoft Networks, Dial-Up Adapter, and TCP/IP.

If TCP/IP is not listed, we need to add it.

  1. Click on Add.
  2. Double click on Protocol
  3. Highlight Microsoft in the left pane.
  4. Double click on TCP/IP in the right hand pane to add it.

If the Client for Microsoft Networks is not listed:

  1. Click on Add
  2. Double click on Client
  3. Highlight Microsoft in the left pane.
  4. Double click on Client for Microsoft Networks in the right pane to add it.

You should have all of the components now. Next we need to make sure that TCP/IP is properly configured.

  1. Select TCP/IP (or TCP/IP>Dial Up Adapter) and click Properties.
  2. If you are given a warning about changing the properties, click OK.
  3. On the IP Address tab, select "Obtain an IP address automatically".
  4. On the WINS tab, select Disable.
  5. On the Gateway tab, remove any installed gateways.
  6. On the DNS Configuration tab, select Disable.
  7. Click OK.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in "Copy Files From" corresponds with your CD-ROM drive.

NOTE: If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

Finally, you will be prompted to restart your computer. Select OK or Yes to restart. If, during the restart, you are prompted for a user name and password, type in your last name in all lowercase letters and leave the password field blank. If asked to confirm your new password, click OK.

Disabling 56k Functionality

If your phone lines are of a mediocre quality, it may be necessary to disable the 56k functionality of your modem. This will slow down the modem's speed, but you will have a more stable connection to Hamilton County Communications. To do this, you need to first identify the modem, then add and extra setting to the modem. Follow these steps to disable 56k functionality.

Identifying the Modem

  1. Disconnect any active connections.
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Click the Diagnostics tab.
  4. Select the COM port on which your modem is installed and click on More Information.

In the large white box you should find the name of the modem's manufacturer. Modems made by US Robotics, LT Winmodem, or PCTel should be easily identifiable. If you have a Rockwell modem, the listing for ATI3 should be in the form 2.x.xxx.x ; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx. A 56k Cirrus Logic modem would have something in the form of CL-MD-56xx.

  1. Adding the Extra Setting
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Highlight your modem and select Properties.
  4. Select the Connection tab.
  5. Click the Advanced button in the lower right corner.
  6. Type the following in the field titled Extra Settings:
    • US Robotics: s32=98 OR s32=66 OR s32=0s109=0
    • LT Winmodems: s38=0 OR s38-0-v90=0
    • PCTel Modems: n0s37=12
    • Rockwell Modems: +ms=v34 OR +ms=11,0
    • Cirrus Logic modems: AT+MS=V34B,1,300,0 OR AT+MS=X22,1,300,0
  7. Click OK twice, then click Close and retry the connection.

Error 650: The Server is not Responding

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This error is Microsoft's version of a catchall. It basically means that a connection could not be made with the server that you are dialing. There are many causes for this error, and we will investigate the easier solutions first.

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

How to Configure Windows Network Components

Important Notice: These instructions assume that you are using a modem to connect to Hamilton County Communications from a standalone computer. If your computer is on a LAN (local area network) please contact your Network Administrator before attempting this procedure. You will need to have your Windows CD or have the installation files on your hard drive.

  1. Click on the Start button, then select Settings | Control Panel.
  2. Double click on the Network icon.
  3. You must have these components installed (Listed in the white box): Client for Microsoft Networks, Dial-Up Adapter, and TCP/IP.

If TCP/IP is not listed, we need to add it.

  1. Click on Add.
  2. Double click on Protocol
  3. Highlight Microsoft in the left pane.
  4. Double click on TCP/IP in the right hand pane to add it.

If the Client for Microsoft Networks is not listed:

  1. Click on Add
  2. Double click on Client
  3. Highlight Microsoft in the left pane.
  4. Double click on Client for Microsoft Networks in the right pane to add it.

You should have all of the components now. Next we need to make sure that TCP/IP is properly configured.

  1. Select TCP/IP (or TCP/IP>Dial Up Adapter) and click Properties.
  2. If you are given a warning about changing the properties, click OK.
  3. On the IP Address tab, select "Obtain an IP address automatically".
  4. On the WINS tab, select Disable.
  5. On the Gateway tab, remove any installed gateways.
  6. On the DNS Configuration tab, select Disable.
  7. Click OK.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in " Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

Finally, you will be prompted to restart your computer. Select OK or Yes to restart. If, during the restart, you are prompted for a user name and password, type in your last name in all lowercase letters and leave the password field blank. If asked to confirm your new password, click OK .

Now you must recreate the Hamilton County Communications Dial Up Networking Connection

Creating the Hamilton County Communications Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Double click the Make New Connection Icon.
  4. Enter Hamilton County Communications as the name of the connection.
  5. Make sure that your modem is selected in the drop-down menu.
  6. Click Next.
  7. Enter your Hamilton County Communications access number and click Next.
  8. Click Finish.

Configuring the Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon and select Properties.
  4. Click on the Server Types tab.
  5. The "Type of Dial Up Server" should be "PPP: Windows 95, Internet, Windows NT" or something similar. The key part is the PPP.
  6. In the Advanced Options section, only the Enable Software Compression should be checked.
  7. In the Allowed Network Protocols section, only the box for TCP/IP should be checked.
  8. Click on the TCP/IP Settings button.
  9. Select Server Assigned IP Address in the first section.
  10. Select Server Assigned name server addresses in the second section.
  11. The two check boxes Use IP Header Compression and Use default Gateway on remote network at the bottom should be checked

Removing the Windows Password List

Windows keeps a list of passwords for the users on the system. Occasionally, this list becomes corrupted, and needs to be replaced. To do so, follow these steps.

  1. Click on the Start button, then select Find | Files or Folders.
  2. In the field labeled Named, type *.pwl, then click Find Now.
  3. When the Find program is finished (the magnifying glass will stop moving), click on the Edit menu, then choose Select All. Press the Delete key on your keyboard. These files are not too important, but it is recommended that you do not empty your recycle bin until the program is working properly and you have rebooted your machine.
  4. Once you have deleted all of the .pwl files, shut your system down completely and wait about 15-30 seconds, then restart your system.
  5. You may be prompted for your username and password while Windows boots. If so, enter the first 8 characters of your last name, all in lowercase letters. Leave the password field blank and click OK. If you are prompted to confirm your new password, click OK (leaving the new password field blank).
  6. Try to connect to Hamilton County Communications.

Disabling 56k Functionality

If your phone lines are of a mediocre quality, it may be necessary to disable the 56k functionality of your modem. This will slow down the modem's speed, but you will have a more stable connection to Hamilton County Communications. To do this, you need to first identify the modem, then add and extra setting to the modem. Follow these steps to disable 56k functionality.

Identifying the Modem

  1. Disconnect any active connections.
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Click the Diagnostics tab.
  4. Select the COM port on which your modem is installed and click on More Information.

In the large white box you should find the name of the modem's manufacturer. Modems made by US Robotics, LT Winmodem, or PCTel should be easily identifiable. If you have a Rockwell modem, the listing for ATI3 should be in the form 2.x.xxx.x ; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx. A 56k Cirrus Logic modem would have something in the form of CL-MD-56xx.

  1. Adding the Extra Setting
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Highlight your modem and select Properties.
  4. Select the Connection tab.
  5. Click the Advanced button in the lower right corner.
  6. Type the following in the field titled Extra Settings:
    • US Robotics: s32=98 OR s32=66 OR s32=0s109=0
    • LT Winmodems: s38=0 OR s38-0-v90=0
    • PCTel Modems: n0s37=12
    • Rockwell Modems: +ms=v34 OR +ms=11,0
    • Cirrus Logic modems: AT+MS=V34B,1,300,0 OR AT+MS=X22,1,300,0
  7. Click OK twice, then click Close and retry the connection.

Removing and Reinstalling Your Modem

Occasionally you may have problems with your modem that can only be solved by removing and reinstalling the software that tells your modem how to work. (This software is known as a device driver) To complete these steps, you will need to have the disk that came with your modem.

NOTE:

If you have any other communications software on your computer, you will need to reconfigure it after you perform these steps.

  1. Click on the Start button.
  2. Choose Settings, then Control Panel.
  3. Double click on the Modems icon. This will open the Modem Properties window, and you should see your modem listed in the white window. Write down the modem exactly as it appears in the window.
  4. Click on the Diagnostics tab.
  5. Write down the COM port that your modem is on.
  6. Click on the General tab.

If you see more than one modem listed, you may have the wrong modem in your Dial Up Networking Connection. To check, go back to your desktop and double click on My Computer, then double click on Dial Up Networking. Right click on the Hamilton County Communications icon, and select Properties. Select the proper modem in the Connect Using drop down box. If this does not fix the problem, or if you only have one modem listed, continue with the following steps.

  1. Click on your modem to select (highlight) it.
  2. Click on the Remove button. The modem should vanish from the list.
  3. Click on the Add button to begin reinstalling your modem. A window will appear that says "Windows will now attempt to detect your modem."
  4. Check the box labeled "Do not detect my modem, I will select it from a list." Click Next.
  5. Select Standard Modem Types on the left, and choose the Standard Modem that corresponds to your modem type on the right. If you have a 56k modem, make sure that you select the proper type of modem (v.90 or K56Flex). Click Next.
  6. Windows will ask you which port that the modem should be installed on. Choose the port that you wrote down in step 5.
  7. Click Next.
  8. Click on Finish.

Error 666: Device Not Ready

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This error is very similar to Error 602: Port Already Open, and the solutions are the same.

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

How to Reset the TAPI Initialization File

  1. Click on Start | Find | Files & Folders
  2. In the field labeled Named, type telephon.ini and make sure that C:\ is in the Look In field.
  3. Click Find Now
  4. In the Search Results section, right click on the file named telephon.ini and select Rename from the menu that appears. Name the file telephon.old.
  5. Click New Search.
  6. In the Named field, enter tapiini.exe and make sure that C:\ is in the Look In field.
  7. Click Find Now.
  8. Double click the file tapiini.exe in the Search Results section.
  9. Close the Find window by clicking on the small "x" in the upper right corner of the window.
  10. Restart your PC and try the connection after the machine has rebooted.

Removing and Reinstalling Your Modem

Occasionally you may have problems with your modem that can only be solved by removing and reinstalling the software that tells your modem how to work. (This software is known as a device driver) To complete these steps, you will need to have the disk that came with your modem.

NOTE:

If you have any other communications software on your computer, you will need to reconfigure it after you perform these steps.

  1. Click on the Start button.
  2. Choose Settings, then Control Panel.
  3. Double click on the Modems icon. This will open the Modem Properties window, and you should see your modem listed in the white window. Write down the modem exactly as it appears in the window.
  4. Click on the Diagnostics tab.
  5. Write down the COM port that your modem is on.
  6. Click on the General tab.

If you see more than one modem listed, you may have the wrong modem in your Dial Up Networking Connection. To check, go back to your desktop and double click on My Computer, then double click on Dial Up Networking. Right click on the Hamilton County Communications icon, and select Properties. Select the proper modem in the Connect Using drop down box. If this does not fix the problem, or if you only have one modem listed, continue with the following steps.

  1. Click on your modem to select (highlight) it.
  2. Click on the Remove button. The modem should vanish from the list.
  3. Click on the Add button to begin reinstalling your modem. A window will appear that says "Windows will now attempt to detect your modem."
  4. Check the box labeled "Do not detect my modem, I will select it from a list." Click Next.
  5. Select Standard Modem Types on the left, and choose the Standard Modem that corresponds to your modem type on the right. If you have a 56k modem, make sure that you select the proper type of modem (v.90 or K56Flex). Click Next.
  6. Windows will ask you which port that the modem should be installed on. Choose the port that you wrote down in step 5.
  7. Click Next.
  8. Click on Finish.

Error 676: The Line is Busy

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While Hamilton County Communications makes every effort to ensure that you will connect to our service the first time, every time, there is a slight possibility that you will get a busy signal when you dial in to our service. We do ask that if you do get a busy signal, please refer to the following steps to ensure that there is not a configuration issue. If you try these steps and still get busy signals, please send us a e-mail message at support@hamiltoncom.net. Please be sure to include your name and user ID, as well as the time of day that you were trying to connect. Alternatively, you could call Hamilton County Communications Technical Support at 888 249-5119 to report the problem.

Checking Dialing Settings

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon, and select Properties from the menu.
  4. Make sure that the check box under the area code is NOT checked. If the area code field is not grayed out, then it is selected and you must clear it.
  5. The phone number should be exactly what you would dial if you were making a voice call to the number; no spaces or dashes. Disable call waiting (if you have that service), and then dial Hamilton County Communications. IMPORTANT: If you do have Call Waiting be sure that there is a *70, in front of the number you are dialing.
  6. Click OK and retry the connection

Error 678: No Answer

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If you are getting this error message very quickly after trying to connect, look at the first section, Timeout Settings. If you can hear something odd through the modem's speaker, refer to the second section, Checking Dialing Settings. If neither of these solutions fix the problem, refer to the last section on Disabling 56k.

Timeout Settings

  1. Click on the Start button, and then select Settings | Control Panel.
  2. Double click on the Modems icon.
  3. Click on your modem, and then click on Properties.
  4. Click on the Connections tab.
  5. Under Call Preferences, make sure that the box labeled "Cancel the call if not connected" is checked, and the time is set for 60 seconds.
  6. Click OK, then click Close and retry the connection.

Checking Dialing Settings

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon, and select Properties from the menu.
  4. Make sure that the check box under the area code is NOT checked. If the area code field is not grayed out, then it is selected and you must clear it.
  5. The phone number should be exactly what you would dial if you were making a voice call to the number; no spaces or dashes. Disable call waiting (if you have that service), and then dial Hamilton County Communications. IMPORTANT: If you do have Call Waiting be sure that there is a *70, in front of the number you are dialing..
  6. Click OK and retry the connection.
  7. >

Disabling 56k Functionality

If your phone lines are of a mediocre quality, it may be necessary to disable the 56k functionality of your modem. This will slow down the modem's speed, but you will have a more stable connection to Hamilton County Communications. To do this, you need to first identify the modem, then add and extra setting to the modem. Follow these steps to disable 56k functionality.

Identifying the Modem

  1. Disconnect any active connections.
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Click the Diagnostics tab.
  4. Select the COM port on which your modem is installed and click on More Information.

In the large white box you should find the name of the modem's manufacturer. Modems made by US Robotics, LT Winmodem, or PCTel should be easily identifiable. If you have a Rockwell modem, the listing for ATI3 should be in the form 2.x.xxx.x ; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx. A 56k Cirrus Logic modem would have something in the form of CL-MD-56xx.

  1. Adding the Extra Setting
  2. Click on the Start button, then Settings | Control Panel. Double click the Modems icon.
  3. Highlight your modem and select Properties.
  4. Select the Connection tab.
  5. Click the Advanced button in the lower right corner.
  6. Type the following in the field titled Extra Settings:
    • US Robotics: s32=98 OR s32=66 OR s32=0s109=0
    • LT Winmodems: s38=0 OR s38-0-v90=0
    • PCTel Modems: n0s37=12
    • Rockwell Modems: +ms=v34 OR +ms=11,0
    • Cirrus Logic modems: AT+MS=V34B,1,300,0 OR AT+MS=X22,1,300,0
  7. Click OK twice, then click Close and retry the connection.

Error 680: No Dial Tone

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The main cause of this error is that someone is on another line. Another common cause occurs in homes that have a voice mail system that creates a stutter dial tone when there are messages waiting. In the case of the latter, you need to check your messages to clear the stutter tone, then retry your connection. If you pick up a handset that is on the same line as the modem and hear a clear dial tone, then you must check the connections to the modem. Be sure that the telephone wire is connected directly from the wall jack to the modem. If you have any other equipment (fax, phone, answering machine, etc.) connected, you should use the jack on the modem labeled Phone. The only piece of equipment that you should have between the wall and the PC is a surge protector. Be sure that the phone line is plugged into the jack labeled Telco or Line, and not the jack labeled Phone. If you are still unable to get a dial tone, you may need to have the modem tested to make sure that it is still functioning properly.


Error 691: Access Denied (User ID/Password Invalid)

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Checking Dialing Settings

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon, and select Properties from the menu.
  4. Make sure that the check box under the area code is NOT checked. If the area code field is not grayed out, then it is selected and you must clear it.
  5. The phone number should be exactly what you would dial if you were making a voice call to the number; no spaces or dashes. Disable call waiting (if you have that service), and then dial Hamilton County Communications. IMPORTANT: If you do have Call Waiting be sure that there is a *70, in front of the number you are dialing.
  6. Click OK and retry the connection.

Check Your User ID and Password

This problem is often caused when a user ID or password is entered incorrectly.

  1. Double click on My Computer, and then double click on Dial Up Networking.
  2. Double click on the Hamilton County Communications connection.
  3. Enter your user ID and password in the fields provided. Make sure that you only use lowercase letters for your user ID, and remember that your password is case-sensitive. If your connection tries to connect automatically, click on cancel, then click on Connections in the Dial Up Networking menu bar.
  4. Select Settings.
  5. Make sure that there is a check in the box labeled "Prompt for information before dialing."
  6. Click OK.
  7. Click on Connect to retry the connection.

Deleting and Recreating your Hamilton County Communications Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click the icon for Hamilton County Communications, and select Delete.
  4. In the Confirm Connection Delete window, click Yes.

Creating the Hamilton County Communications Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Double click the Make New Connection Icon.
  4. Enter Hamilton County Communications as the name of the connection.
  5. Make sure that your modem is selected in the drop-down menu.
  6. Click Next.
  7. Enter your Hamilton County Communications access number and click Next.
  8. Click Finish.

Configuring the Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon and select Properties.
  4. Click on the Server Types tab.
  5. The "Type of Dial Up Server" should be "PPP: Windows 95, Internet, Windows NT" or something similar. The key part is the PPP.
  6. In the Advanced Options section, only the Enable Software Compression should be checked.
  7. In the Allowed Network Protocols section, only the box for TCP/IP should be checked.
  8. Click on the TCP/IP Settings button.
  9. Select Server Assigned IP Address in the first section.
  10. Select Server Assigned name server addresses in the second section.
  11. The two check boxes Use IP Header Compression and Use default Gateway on remote network at the bottom should be checked

Error 731: Protocol Not Configured Back to the top

This error is a generic connection error signifying that the computer could not establish a connection. This could be caused by several problems, so this lists solutions in their order of ease.

How to Power Cycle Your Computer

In the case of a port already open, it is often caused when a connection is interrupted and the application using the port does not release it. The easiest way to remedy this problem is to power cycle your computer.

  1. Close all running programs, saving your work as you do so.
  2. Click on Start, then choose Shut Down.
  3. Select Shut Down and press OK.
  4. If you see the screen that says "It is now safe to turn off your computer", go ahead and turn off the power.
  5. If your modem is external, make sure that you turn it off as well. If the modem does not have a switch, you may need to unplug it from the wall.
  6. Wait about 30 seconds, then turn your computer (and modem, if external) back on.
  7. Once you have completed the boot process, try to connect to Hamilton County Communications again.

Changing WINS Resolution

Often, an inaccurate or corrupt driver database can cause trouble with connections. Following these steps will make changes that will force your computer to update this database.

  1. Click the Start button, then select Settings | Control Panel.
  2. Double click on the Network icon.
  3. In the list labeled "The following network components are installed", find the listing for TCP/IP (or TCP/IP -> Dial Up Adapter) and double click on it.
  4. Click on the WINS Configuration tab at the top of the window.
  5. If WINS Resolution is enabled, then disable it. If Use DHCP Server is selected at the bottom, select Disable WINS Resolution.
  6. Click OK twice.
  7. Windows will update its database and prompt you to restart the computer. Do so.
  8. Once your computer restarts, try to connect to Hamilton County Communications.

Uninstalling and Reinstalling Dial Up Networking

Important Notice:

These instructions assume that you are using a modem to connect to Hamilton County Communications from a standalone computer. If your computer is on a LAN (local area network) please contact your Network Administrator before attempting this procedure. You will need to have your Windows CD or have the installation files on your hard drive.

To begin this procedure, close any dial up connections on your computer. You should also close any programs that are running.

  1. Click on the Start button.
  2. Select Settings | Control Panel
  3. Double click on the Network icon. You will see a list of network components installed on your machine. Since any one of these components may cause the problem, we are going to remove all of them and reinstall them.
  4. Highlight the first component in the list, and click on Remove.
  5. Repeat this for all of the components in the list.
  6. Click OK to exit the Network Properties window.
  7. If you are asked to restart the system, click No. You should be in the Control Panel.
  8. Double click on Add/Remove Programs.
  9. Select the Windows Setup tab.
  10. Double click on the Communications option in the large white box.
  11. Uncheck Dial Up Networking. If Windows prompts with a message about Dial Up Networking being required by other
  12. components, click Yes. Then click OK.
  13. Click Apply from the Windows Setup tab.
  14. Double click on Communications again.
  15. Recheck the box next to Dial Up Networking.
  16. Click OK.
  17. Click OK at the Windows Setup tab.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in "Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

You may be prompted to enter a computer name and workgroup name. If this is the case, click OK. The Network Identification window should appear. In the Computer Name box, enter your last name. In the workgroup box, type workgroup. Click Close. The copy process should continue.

When the computer finishes copying the files, you should get a message stating that System Settings have changed. If you get a request to restart the system, click No. You should be at the Control Panel. Double click on the Network icon. some of the components should have returned to the Installed Network Components window. You may have several components listed, depending on the version of Windows that you are using. We must have the following 3 components: Client for Microsoft Networks, Dial-Up Adapter, and TCP/IP.

If TCP/IP is not listed, we need to add it.

  1. Click on Add.
  2. Double click on Protocol
  3. Highlight Microsoft in the left pane.
  4. Double click on TCP/IP in the right hand pane to add it.

If the Client for Microsoft Networks is not listed:

  1. Click on Add
  2. Double click on Client
  3. Highlight Microsoft in the left pane.
  4. Double click on Client for Microsoft Networks in the right pane to add it.

You should have all of the components now. Next we need to make sure that TCP/IP is properly configured.

  1. Select TCP/IP (or TCP/IP>Dial Up Adapter) and click Properties.
  2. If you are given a warning about changing the properties, click OK.
  3. On the IP Address tab, select "Obtain an IP address automatically".
  4. On the WINS tab, select Disable.
  5. On the Gateway tab, remove any installed gateways.
  6. On the DNS Configuration tab, select Disable.
  7. Click OK.

At this point, you may be prompted to insert your Windows CD. If this is the case, insert the CD and click on OK. If you are prompted after inserting the CD, make sure that the drive letter in "Copy Files From" corresponds with your CD-ROM drive.

NOTE:

If you are given a version conflict warning (A file being copied is older than) at any time, you should click on No each time that you get the warning. If the file is not found, make sure that your drive letter is correct for your CD-ROM drive and that the CD that you are using is the same one from which Windows was installed originally.

Finally, you will be prompted to restart your computer. Select OK or Yes to restart. If, during the restart, you are prompted for a user name and password, type in your last name in all lowercase letters and leave the password field blank. If asked to confirm your new password, click OK.

Now you must recreate the Hamilton County Communications Dial Up Networking Connection

Creating the Hamilton County Communications Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Double click the Make New Connection Icon.
  4. Enter Hamilton County Communications as the name of the connection.
  5. Make sure that your modem is selected in the drop-down menu.
  6. Click Next.
  7. Enter your Hamilton County Communications access number and click Next.
  8. Click Finish.

Configuring the Dial Up Networking Connection

  1. Double click on My Computer.
  2. Double click on Dial Up Networking.
  3. Right click on the Hamilton County Communications icon and select Properties.
  4. Click on the Server Types tab.
  5. The "Type of Dial Up Server" should be "PPP: Windows 95, Internet, Windows NT" or something similar. The key part is the PPP.
  6. In the Advanced Options section, only the Enable Software Compression should be checked.
  7. In the Allowed Network Protocols section, only the box for TCP/IP should be checked.
  8. Click on the TCP/IP Settings button.
  9. Select Server Assigned IP Address in the first section.
  10. Select Server Assigned name server addresses in the second section.
  11. The two check boxes Use IP Header Compression and Use default Gateway on remote network at the bottom should be checked